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We started B1 Communications in 2013 with a goal of delivering incredible features with our industry leading platform.
Fast forward nearly 10 years, and the platform is showing its age. We believe it’s time to make a BIG leap forward.
Renewing our commitment to customers with reliable mobile/desktop apps, new features and a powerful control panel.
We are excited to share this news with you, and give you a sneak peak into the new platform.
All your features, greetings and preferences will migrate to the new system. The upgrade will be seamless with minimal downtime.The new system won’t cost you anything.
But we will be introducing new premium features.Voicemail messages on the phone will be lost. Voicemail to emails will be in your inbox.We will provide you ample time to record any important messages.Call history will be erased at the time of the migration.We will provide ample time to record any important details.You will need to re-record your voicemail greeting.We will send you instructions when the migration takes place.Do you still have questions?Our team will contact you before the migration. You can also email your account manager.
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Our new platform is an enterprise-grade telecommunications system. Designed with advanced features and new services we are proudly offering.
Improved Reliability
Self Managed Portal
Voicemail
User Control Panel
NEW Mobile & Desktop App
Improved Reliability
Our new system is designed
with reliability and security at its core.
Unlike our previous firewall, the dynamic firewall will never block you from placing or receiving calls.
Our new servers are significantly easier to manage with a streamlined console.
Our previous system required manual intervention during an outage. Now we’re fully automatic – saving time and keeping phones online.
Our new platform has advanced call quality analytics and reports designed to improve call quality.
Our new servers offer significantly more speed, power and data capabilities for our operation which will improve reliability.
The new system is designed with security at its core. Separating various aspects of call management to be more secure and reliable.
Self Managed Portal
Welcome to an advanced portal that allows you to run your day-to-day business.
Give self-management access to key staff members to control daily updates and system changes.
Our most common request. Now you can update extension names and voicemail for new staff.
Adjust your office hours and input holiday dates in advance to avoid any overlooked holidays.
Provide new recordings or update how calls are routed to your team.
Program company wide buttons or individual phone buttons with transfer keys, intercom and more.
Your changes will take effect instantly. No more waiting for our teams response.
Voicemail
Our voicemail to email now includes an accurate transcription.
You will continue to receive MP3 recordings of your message.
You can now send voicemail messages to multiple email addresses.
Our voicemail transcriptions are powered by Google’s accurate voice services.
User Control Panel
Every staff member will be given access to extension based management and reporting.
Staff details, phone status (on-call, available) with our dynamic list updated as users change.
Staff will be able to update call forwarding and find me call options.
Staff will be able to access call history and play recorded calls.
You will be able to communicate with your co-workers.
Listen, download, and forward voicemails to other staff members.
Users will be able to create custom transfer buttons for their phone.
NEW Mobile & Desktop App
We have a NEW remarkably easy to use system. It’s stable and reliable.
*For existing Mobile and Desktop Users.
There are no license requirements. Desktop, iOS and Android.
The system is easy to use and doesn’t log customers out.
You can use the same extension number as your desk phone.
Access all your voicemail messages on the go.
Make multiple calls and join them together for a group call.
Transfer callers to your desk phone, or another colleague.
We are excited to introduce 6 premium services. We will be extending discount trial period for all customers interested.
Access statistics for active calls, average talk time, user stats and organization wide call history. Schedule custom reports and automatically email them.
Price Coming Soon
Receptionists can manage call routing, transfer callers and see company wide stats using an online portal.
Price Coming Soon
We proudly offer a Microsoft Teams integration with our telephone services.
Price Coming Soon
Build a custom display board with metrics. For example, number of callers waiting, average hold time & agent stats. Display on TV’s, and share them across your organization.
Price Coming Soon
Using an online portal, your team can send and receive text messages using your company telephone number.
Price Coming Soon
Our new mobile and desktop apps are designed to work with your existing telephone system. Users will be able to seamlessly transfer calls to staff, park, hold queues and more.
$1.99 Per User/Month
Contact your account manager to setup a free trial of our premium services when your migration takes place.
B1 Communications is a Vancouver Business VoIP provider that delivers Hosted PBX and unified communication for modern businesses.
Voice over ip VoIP services help businesses thrive. We offer a state of the art reliable VoIP telephone network that includes enterprise features and VoIP unlimited North American calling.
Our Number:
604-674-3000
© 2021 B1 Communication Inc. All rights reserved.