Create a branded experience for
your customers calling with an
Empower customers to provide the first 3 digits of a first or last name within your organization to be connected.
We can maintain your existing extensions or create new ones to make it easy for customers to connect to your team.
Our most popular feature. Voicemail messages are sent as an email with an MP3 attachment.
An added service includes the ability to create a conference calling room with a security code.
Callers can be transferred with internal extensions, across locations, or outside numbers like cellphones.
Using our online dashboard or phone, you can setup various call forwarding modes to always stay connected.
Smart businesses use 'hold' as a marketing opportunity to inform and educate customers waiting for your staff.
Unlike call forwarding, Find Me/ Follow Me will ring your desk phone, if you don't answer it will send the call to your cell.
Callers will be connected to your desk phone, and mobile/desktop simultaneously. Giving you the opportunity to answer calls on the go.
Using our App, you can place calls on your iPhone/Android phone or desktop computer using your office phone number.
B1 Connect includes chat functions, groups, file sharing, and conference calling for internal team members.
Route telephone calls to multiple locations, remote workers, or specific extensions during specific times of day.
Team members can transfer calls to remote staff or other offices using internal transfer codes.
Calls can be automatically redirected to another location based on schedule, or if they aren't answered.
Our advanced online portal gives users the ability to manage call forwarding, voicemail, call recording & history.
We offer both on-demand & scenario based call recording for businesses of all types.
Create ring groups and departments that customers can be directed towards..
We offer advanced call management and routing based on various scenarios.
Giving team members the ability to log on/off of multiple call queues.
We offer robust analytical dashboards with various KPI's for call centres operators.
If your business offers after-hours emergency calls we can manage the call flow and direct it to your staff as needed.
Team members can program their own transfer keys to suite their individual calling needs.
Our VoIP services can integrate into a number of 3rd party software, CRM's, Customer Support Software etc.
We can setup multiple inbound and outbound telephone numbers using the same phones for easy management.
Along with extension based access, we can require a security code before international calls are placed.
Along with Conference Calling, you are able to make a 3-way call using your phone directly.