Your Phone System
Reimagined.
We're launching a full-suite of AI services including AI reception, 24/7 AI agents, call transcriptions, summaries and more in early 2027.
Patch AI delivers on the
promise of tomorrow
Built directly into your existing B1 phone system, we are delivering tools
that will keep you competitive in an AI-powered world.
AI receptionist
Our natural voice AI Receptionist will greet callers with your company's tone and brand. Callers speak naturally and land in the right place.
- Answers 24/7, nights and weekends
- Routes by name, department or reason
- Hands to a human the moment someone asks
AI Support Agent
Handles the questions you answer twenty times a week, so your team only picks up the calls that actually need them.
- Trained on your answers, not generic scripts
- Escalates anything it is unsure about
- Learns from the calls your team takes
After Hours AI Agent
Answers when you are closed, works out whether it is a real emergency, and reaches whoever is on call. Everything else waits for the morning.
- Separates emergencies from routine calls
- Escalates to the on-call tech or doctor
- Logs the rest for office hours
Call transcription
Every call written out, searchable, stored against the contact. Find what was said without listening back to forty minutes of audio.
- Searchable across every call
- Speaker-separated
- Stored on Canadian infrastructure
Call summaries
A short written recap after each call. What was discussed, what was agreed, what happens next.
- Action items pulled out automatically
- Delivered by email or in the portal
- Skim a call in fifteen seconds
Call sentiment
Every call scored for how the caller actually sounded. Spot the ones that went badly the day they happen, not when the review turns up.
- Flags calls that ended unhappy
- Trends by team member and by week
- Catch a problem before it costs you
Patch AI is built to improve
customer experience.
Most AI phone systems frustrate the caller. Patch AI is different. It’s built around the customer experience, delivering speed, accuracy & support.
We Discover
What are the missed opportunities or moments of friction in your business, and how can Patch AI help?
- Long wait times for customers
- Repetitive caller questions
- Manual data entry for each call
We Build
Beginning slowly, we solve the largest challenges first. Patch AI can deliver improved sales, customer experience & staff efficiencies.
- Eliminate wait times
- Deliver 24-hour answering
- Call summaries in your CRM
We Test
Together, we will review the impact of Patch AI, the setup, the feedback and the opportunities to adjust the system for even better results.
- Improving customer response times
- Greeting callers in your brand voice
- Call Sentiment will flag upset callers
The big questions.
Answered.
What does it cost?
We are still working on the pricing details for Patch AI. Join our waiting list to be the first to know.
Is there a free trial?
We are planning on offering customers a free trial to explore the benefits of Patch AI. Join our wait list to be the first to know.
When is Patch AI available?
We are aiming to launch Patch AI in early 2027. Get the updates and join our waiting list.
Where is my data stored?
Recordings, transcripts and summaries stay on our Canadian network, the same data centres trusted with your phone system.
Can callers tell it is AI?
Yes, and it says so. Hiding it is how businesses lose trust. It introduces itself, then gets on with helping.
Can I choose which calls AI answers?
You have full control of the call flow. Use Patch AI to handle all calls, unanswered calls, specific departments or to provide 24/7 coverage.
What if something goes wrong?
We all know that AI tools are here to stay. Business adoption is necessary to stay competitive and deliver for your customers. Our team is here to support your business and ensure that our AI tools work for you.
Join our waiting list.
Be the first to get insight into Patch AI. Join our waiting list for early access, first look at pricing & details about our future tools.
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