Frustrated with Telus
Business Connect
support?
Switching is easy. B1 Communications actually cares. We answer our phones right away with on-site support, no long-term contracts & 40+ features included.
Get pricing for your office
Takes about a minute. A person from our Vancouver office replies — usually the same business day.
Got it — thanks!
Your request is with the Vancouver team and we'll be in touch shortly, usually the same business day. If it's urgent, calling is faster.
604-674-3000Telus Business Connect vs B1 Communications
Looking for a Telus Business Connect alternative? We compare the entry-level phone plans for each company, using published information.
| Feature | Telus Business Connect | B1 Communications |
|---|---|---|
| Monthly cost | $30/month for just voice service | $25/month starting plan |
| Support | Long hold with new agents every time you call | Dedicated account manager without waiting |
| Contract | 3-year contract with cancellation penalty | Monthly plans without cancellation fees |
| Unlimited Canada & U.S. calling | ✓ Included | ✓ Included |
| Mobile and desktop apps | ✓ Included | ✓ Included |
| Auto attendant | ✓ Included | ✓ Included |
| Call recording | Charges extra | ✓ Included |
| On-site installation & training | Charges extra for installation & training | ✓ Included |
Also included with every B1 plan
- Free number porting — keep your numbers
- $0 setup and activation
- $0 monthly 911 and network fees
- A dedicated account manager in Vancouver
- Data centres in Canada
- No downtime switchover
Telus details are taken from the Telus Business Connect plans published on telus.com as of November 8, 2026, and may change; confirm current pricing and terms with Telus. B1 plans are priced per user for offices with 5 or more users — smaller offices can ask about our Small Business Package. Telus and Business Connect are trademarks of Telus Corporation. B1 Communications is not affiliated with or endorsed by Telus.
Why Vancouver businesses pick a local VoIP provider
Most business VoIP is sold from a website by a company you will never meet. That works fine until the day it doesn't — and phones are the one system where "fine until it isn't" is expensive.
Someone actually comes to your office
We arrive with your handsets, coordinate with your IT provider, run the cutover and train your staff in person. Across Metro Vancouver that's a drive, not a support ticket.
Support in your time zone, by name
You get people who know your setup, answering during your working day. No overnight ticket queue, no reading your account number to a stranger every time. See how to reach us.
Canadian network, Canadian rules
Our platform runs on Canadian infrastructure, which matters for privacy obligations and for call quality. Read about the network behind the service.
A complete business phone system, not a dial tone
Every B1 plan includes the features other providers sell as add-ons. Full detail lives on our features page.
- Unlimited North American calling — Canada and the US included.
- Auto attendant and call groups — route callers without a receptionist.
- Mobile and desktop apps — take office calls from anywhere.
- Voicemail to email — messages land in the inbox, not on a handset.
- Call recording and reporting — for training and for the record.
- Free number porting — keep the number on your van and your business cards.
- E911 for every location — emergency services get the right address.
- A portal you can actually use — change greetings and routing yourself.
We install across
Metro Vancouver
On-site installation is included across Metro Vancouver. Outside the region we ship pre-configured phones and set the system up with you remotely — we have customers doing exactly that in Victoria, Kelowna, Calgary and Toronto.
Vancouver, BC
Mon–Fri 8am–5pm PT 604-674-3000
Coast to coast We ship across Canada. From Tofino to Lake Ontario & Beyond.
Leaving Telus is easier than calling to
complain about an outage.
Switching providers can be a daunting idea. But we promise, it'll be worth it once you realize not every phone provider leaves you on hold when you call for support.
We look at your bill
Send us a recent invoice and we'll tell you plainly what you're paying for, including the lines nobody uses any more.
We build it first
Your extensions, greetings and call flow are configured and tested before anything on your side changes.
Numbers port over
Free, and your old service stays live until the port lands. Carriers usually take 10–15 business days.
We show up and train
Phones on desks, staff trained, and someone from our team on site for the cutover. Then you have our number.
Worth reading first: does VoIP actually save money? and 6 questions to ask any provider — including us.
Switching from Telus? Common questions
What’s the best Telus Business Connect alternative in Vancouver?
B1 Communications is a Vancouver-based alternative to Telus Business Connect. You get a dedicated account manager, on-site installation and training, month-to-month plans starting at $25 per user, and contract buy-outs for new customers still in a Telus agreement.
Can I keep my phone numbers if I leave Telus?
Yes. We port your existing numbers to B1 at no charge, and your Telus service stays live until the numbers move, so you never have a gap where calls don’t ring.
What if I’m still in a Telus contract?
We offer contract buy-outs for new customers. Reach out to our team for details.
How long does switching from Telus Business Connect take?
Most offices are set up about two weeks from signup. Timelines vary with how quickly numbers port, and we build your system before cutover so your team isn’t left waiting.
Is B1 cheaper than Telus Business Connect?
Entry pricing is similar: $25 per user per month for B1’s Virtual User plan. The difference is what comes with it — no other services to bundle, 30-day terms, free number porting, and on-site setup by our own team. Send us a bill and we’ll do a line-by-line comparison.
Do we need new desk phones?
Not necessarily. Staff can use the B1 mobile and desktop apps, bring their own device, or use desk phones. Our Premium plan currently includes a Yealink desk phone.
Does B1 work with Microsoft Teams?
Yes. Teams calling is available as an add-on from $3.95 per user per month, and it requires an eligible Microsoft 365 licence.
Your business deserves a better provider.
Choose a provider that shares your values. We treat you with respect, we don't waste your time and we deliver support when you need it.
or call 604-674-3000
Get pricing for your office
Takes about a minute. A person from our Vancouver office replies — usually the same business day.
Got it — thanks!
Your request is with the Vancouver team and we'll be in touch shortly, usually the same business day. If it's urgent, calling is faster.
604-674-3000