3 Reasons To Choose VoIP Providers in Canada for your Small Business

There are a dozen reasons to choose a Canadian VoIP Provider. Here are the 3 most important. Most businesses start researching service providers using Google. However, when you google “Small Business VoIP Provider” there is an astonishing 47,200,000 results that show up. How do you narrow down 47 million options? Even if 50% of these […]

VoIP Guide: Creating Your Greeting (Also known as IVR or Auto-Attendant)

Should You Have a Greeting? Many small businesses thrive on the premise of excellent, personal customer service. B1 Communications is one of them. Our philosophy around excellent service is vital to our success. If your business shares that philosophy, you may be concerned that a greeting will somehow ruin that personal touch with your customers. […]

4 Signs Your Phone System Needs To Be Upgraded

Your Phone System Is a Critical Business Tool You may not think about your phone system on a regular basis. However I bet you use it every single day without exception to connect with customers, vendors and sales opportunities alike. We take for-granted that our phone system will just work as expected and keep operating. […]

Business Telephone Companies Ranked (Customer Service Hold Times)

Telephone Provider Lies Uncovered… How many times have you called your telephone provider and heard “We’re experiencing higher than normal call volume.” Which is often followed by “Your call is important to us.” It’s become so commonplace we don’t think twice when hearing those recordings. But if we stop and think about it, we all […]

2021 Unified Communications Trends

Unified Communications is the new requirement for business telephone systems The term Unified Communications has been around since the mid 90s in the telecom industry. However it’s become mainstream within the last few years and more recently, in part because of COVID-19. Business leaders were forced to upgrade all major IT infrastructures and adapt to […]

3 Secrets VoIP Providers Don’t Want You To Know About

VoIP Providers Have 3 Secrets They Never Tell Business Owners B1 Communications has been a Vancouver VoIP Provider for nearly 10 years now. Over that time we’ve learned a thing or two about VoIP services and the industry at large. There are some shocking secrets that VoIP providers don’t explain to their customers. For instance, […]

Office Phone Systems – Choosing The Right Provider is Critical

business phone systems

Choosing the right office phone system for your business is critical Welcome to the year 2021, like everything else, office phone systems have evolved and become much more complex. They offer a wide range of advanced features, mobile & desktop software, and integrations into various CRM and Ticketing systems. Selecting the correct VoIP provider is […]

4 VoIP Features Telus Doesn’t Want You To Know About

Telus was the original telephone provider in Vancouver   Telus enjoyed tremendous success as the stand-alone option for small business phone services. If you were in Vancouver and needed a phone line, Telus was your only option. As a monopoly, Telus was not required to invest in small business features or innovations for many years. […]

5 Secrets To Consider When Choosing Your VoIP Provider

VoIP Provider

Not All VoIP Providers Are Created Equal Choosing the right VoIP Provider is extremely important to your business. There are countless options available and there are real consequences if you choose the wrong VoIP provider. Including poor call quality, lack of customer service, and your phones going offline without warning on a regular basis. We […]

Small Business Phone Systems For 2021

Business Phone Systems

Improving your business phone systems makes business sense As an entrepreneur, it’s important to know the features of modern business phone systems. Giving you the competitive edge that might just help you secure new customers, improve relations with existing ones and make staff more efficient. In the past 10 years the telephone has evolved into […]